How are we doing?
We would welcome your views on the service we provide, and any suggestions for improvement. We have a secure patient suggestion box available in the waiting area for general comments or you can email us at D-ICB.Witheridge@nhs.net.
Updated Friends and Family question: Thinking about our Practice, overall how would you rate your experience?
March 2025
Very Good = 126
Good = 10
Neither Good or Poor = 4
Don't know = 2
Poor = 1
Comments
"Friendly and professional throughout"
"Good communication, quick appointment"
"The Practice is excellent"
"I did not see the GP I was appointed to see. I had to wait 40 minutes to see an alternative GP and I was not informed that this would happen until it happened. The resulting medical review was satisfactory but the GP had no prior knowledge of my medical history" Response from Practice: There are occasions (e.g sickness) when pre-booked appointments need to be re-allocated to an alternative GP, however you should have been contacted to inform you of this. Please accept my apologies that this did not happen. I will pass this feedback on to our reception and administrative teams to reiterate the importance of communication" Practice Manager 09/04/2025
Friends and Family Test Results - Would you recommend the surgery to your friends and family?
February 2025
Neither likely or Unlikely = 2
Somewhat likely = 7
Very Likely = 179
Very unlikely = 1
Somewhat unlikely = 1
Comments
"Friendly conscientious,
informative and thorough. Really appreciated the measures taken."
"I had to wait 45mins for my appointment & then
the GP made it very clear that we didn’t have much time. I felt very rushed
& quite confused about the information I was given."
"My appointment progressed very smoothly and the nurse I saw polite, friendly and efficient"
"Maria was super friendly and efficient despite a super busy
morning with a full waiting room"
January 2025
Neither likely or Unlikely = 2
Somewhat likely = 13
Very Likely = 238
Very unlikely = 4
"Excellent service as always. Quick and easy response to my request, thanks"
"Incredibly efficient, friendly service . An hour from my call to medicine in my hands . Thank you!"
| "Excellent surgery and very helpful" "From speaking to the receptionist through to dealing with the pharmacy you made me feel like a human being. This is a wonderful surgery and I hope it never changes" |
December 2024 Very Likely = 129 Somewhat Likely = 10 Neither Likely or Unlikely = 3 Somewhat Unlikely = 1 Very Unlikely = 2 "Excellent staff at Cheriton Fitzpaine Surgery. Always do their very best to help." "This is a very good surgery, with polite helpful and professional staff, and Doctors who are friendly, knowledgeable and take time to diagnose and treat patients in context of their broad lifestyle and personality." "My surgery makes me feel empowered and listened to. My doctor was good at giving feedback to my questions" |
November 2024
Very Likely = 232
Somewhat Likely = 10
Neither Likely or Unlikely = 6
Somewhat Unlikely = 4
Very Unlikely = 10
Comments:
"Everyone at the surgery is polite and professional. Just went in for a consultation with GP but in addition was given my flu and pneumonia jabs"
"I felt the doctor listened carefully and sympathetically to my concerns and outlined a plan of action to address them. He was pleasant and polite and I felt I was looked after well"
"Love the team at Morchard bishop always friendly and efficient."
October 2024
Very likely = 207
Somewhat likely = 17
Neither likely or Unlikely = 11
Somewhat Unlikely = 4
Very Unlikely = 5
"Professional and kind experience with all staff"
"I really appreciate the care we get, the team at the practice are excellent."
"The staff are always friendly and helpful. They listen to concerns , give advice and explain clearly what follow up treatment or further investigations are required."
September 2024
Very Likely = 162
Somewhat Likely = 11
Neither Likely or Unlikely = 3
Somewhat Unlikely = 3
Very Unlikely = 2
Comments
"The receptionist and the doctor were absolutely lovely, professional and caring"
"All worked to time. received good reminders. Care was very professional"
"Friendly and welcoming staff"